Cancellation Policy

How to cancel

An organisation owner can cancel from Settings → Subscription within KinetiqTec Clinic. Cancellation is processed through Base44 Payments. You may also request cancellation by contacting us.

Cancellation at period end

The default cancellation turns off automatic renewal, so your subscription stays active until the end of the current billing period you have already paid for, then ends naturally. You will not be charged for the next cycle.

Immediate cancellation

In some cases immediate cancellation may apply if the subscription is not eligible for renewal-based cancellation. Access then ends from the cancellation date. No further charges are made.

Access after cancellation

Where you cancel at period end, access continues through the end of your paid billing period. After the period ends, active use of KinetiqTec Clinic becomes restricted.

Your data is preserved

• Cancelling or expiring never automatically deletes patients, appointments, clinical notes, documents, rehabilitation plans, invoices or staff history.
• Subscription controls access, not ownership or destruction of data.
• Administrators can continue to view data subject to their role and applicable retention requirements.
• You can reactivate your subscription at any time to restore full active use.

Refunds

Subscriptions are charged in advance for each billing cycle. We do not provide automatic refunds for the unused portion of a cancelled period beyond what is required by applicable law. If you believe a charge was made in error, contact us to review it.

Expired subscriptions

When a subscription ends or expires, KinetiqTec Clinic enters a restricted mode: active operational use is paused while your data remains preserved. Reactivating a subscription restores full access.

Contact

To cancel, raise a billing concern, or request data removal subject to your retention obligations, contact Kinetiq Performance Group through our contact page.